Assessment of Pregnant Women’s Satisfaction with Antenatal Care at Public Maternal Health Care Clinics.
DOI:
https://doi.org/10.54361/LJMR.19.2.15Keywords:
Antenatal care, maternal health, patient satisfaction, primary health care, BenghaziAbstract
Background: Maternal care is a vital component of primary health care (PHC), aiming to provide comprehensive services to all women during the maternity period. Regular evaluation of these services is essential to maintain and enhance their quality. Aim: This study aimed to assess the level of satisfaction among pregnant women regarding antenatal care services provided by public primary health care institutions in Benghazi, Libya. Materials and Methods: In this prospective revaluation study, a total of 40 cases (30-80) were patients who purchased Sodium Valproate. A descriptive cross-sectional study was conducted on a sample of 300 pregnant women attending antenatal clinics in three randomly selected primary health care facilities. Data were collected through interviews using a validated tool – the Quality of Prenatal Care Questionnaire (QPCQ). Statistical analysis was performed using SPSS version 20. Results: The overall satisfaction level was moderate, with a general mean score of 2.658. Participants expressed high satisfaction with the information received, consultation time, and provider respect and support. However, the lowest satisfaction level was reported in the domain of approachability. No statistically significant association was found between satisfaction and socio-demographic factors, except for education level, which was significantly associated with anticipatory guidance. Satisfaction was notably higher among women attending the Elkish polyclinic. Conclusion: Pregnant women reported moderate satisfaction with antenatal care services, highlighting the need for improvements in provider accessibility and patient communication, particularly in certain clinics.
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